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Frequently Asked Questions

Registering with The Not Forgotten

We support any serving man or woman who is wounded, injured or sick and any veteran with a disability, illness or infirmity; whatever the cause and whenever it arose. Any serving or former member of The Royal Navy, The Royal Marines, The British Army, The Royal Air Force and The Merchant Navy, both Regular and Reserve Forces, may be eligible for our help.
No, you do not need to pay to register with The Not Forgotten
All you have to do to register with The Not Forgotten is head to How We Help at the top of this page, click on What We Do and fill out the General Information Form.
Owing to the number of forms we receive, it can be difficult to accommodate everyone’s requests immediately, but our team of nine work as quickly as possible to make sure you hear from us. as soon as possible.

Applying for televisions, television licences and tablets

Applications for a TV Licence, Television or Tablet must be submitted to The Not Forgotten by a caseworker from SSAFA or The Royal British Legion. They will apply – on your behalf – for our TV Licence, Television or Tablet scheme, by sending us what is known as a “Form A”.
To qualify for a television or licence, an individual must be an eligible TNF veteran beneficiary (any former service personnel with a disability or illness) who is financially limited and whose wellbeing would benefit from a TV Licence or Television.
TNF funded TV Licences are valid for a minimum duration of one year.
To qualify for a tablet, an individual must be an eligible TNF veteran beneficiary (any former serviceman or woman with a disability or illness) who is ‘digitally isolated’, financially limited and whose wellbeing, social engagement and employment opportunities would benefit from the tablet. For the purposes of this programme ‘digitally isolated’ means that the individual does not own or have regular access to a computer, laptop, tablet or the internet.
If your licence is about to expire you will need to contact your Royal British Legion or SSAFA caseworker and ask them to submit a new Form A to us.

The Garden Party

It is not possible to directly apply for an invitation to the Not Forgotten Garden Party. However, if you would like to register your interest in future Royal Parties and any other Not Forgotten events, then please fill out a General Information Form by following the instructions here.

We also invite regimental and military associations, veterans’ organisations, Personnel Recovery Centres/Units, rehab troops and other service charities to nominate members or service users for our events. We therefore additionally recommend contacting your local military association to express your interest in The Not Forgotten’s events.
For Gentleman:

The dress code for men is lounge suit or blazer with tie and smart trousers.

For Ladies:

For women, we advise a summer dress / skirt, or a trouser suit, with a hat or fascinator. Shoulders should be covered.

For Serving Personnel:

Uniform or lounge suits / blazers may be worn:
RN – 1B
RM – 1B (Lovats)
Army – Service Dress (No.2)
RAF – No. 1 Service Dress
The Royal Household will announce which member of the Royal Family is attending the Garden Party a few weeks before the event.
Yes, if you are invited to the Garden Party you may be accompanied by one guest or carer.
Medals are not compulsory but we do encourage you to wear them. Many who attend do choose to wear their medals, but not all do.
Parking will only be available for blue-badge holders and cannot, at this stage, be guaranteed. We strongly encourage those who are not granted a parking permit to use public transport or taxis as they are often the most reliable options.
Unless already informed otherwise, we ask guests to make their own accommodation and travel arrangements to and from the Palace.
A generous afternoon tea is provided at the Garden Party, but we do suggest that guests have a light lunch before the event. Victoria has a wide selection of eateries within striking distance of the Palace.

Holidays

Any eligible beneficiary can attend one of our holidays, although for some of our adventure holidays, like skiing or high-altitude hiking, there may be extra fitness criteria. Contact the office to find out more.
The majority of our holidays are designed for you to attend on your own, but some of our breaks – including our rest and relaxation stay in Majorca – allow a partner or carer to join you. Contact the Events Team to find out more.
We will pay for everything including flights, accommodation, food, kit hire, instructors and all the boring legal stuff like insurance.

However, we do ask that you get yourselves to and from the airport or venue (if in the UK) and recommend that you bring some spending money for souvenirs etc.
The Not Forgotten is not a one-stop-shop and we will therefore continue to support anyone in need, for as long as they need, by including them in our events.

In order to do this fairly and ensure that we help as many people as possible, it is unlikely that we will invite you to attend the same event more than once. However, with over 20 holidays organised each year we’ve got a wide range of support to offer.

Outings

Any eligible beneficiary can attend one of our outings, but if you’re worried about mobility or access restrictions, just contact the office – we’re happy to help.
In some cases it is possible for partners or carers to attend, but it’s best to double check with the office beforehand.
We will pay for everything including food, entry tickets, tour guides and all the boring legal stuff like insurance.

However, we do ask that you get yourselves to and from the venue and recommend that you bring some spending money for souvenirs etc.
The Not Forgotten is not a one-stop-shop and we will therefore continue to support anyone in need, for as long as they need, by including them in our events.

In order to do this fairly and ensure that we help as many people as possible, it is unlikely that we will invite you to attend the same event more than once. However, with over 35 outings and lunches organised each year we’ve got a wide range of support to offer.